Investing in Talent: The Key to Ethiopia’s BPO Success

Ethiopia’s BPO industry is on a remarkable growth trajectory, driven by increasing global demand for outsourcing services and the country’s unique competitive advantages. As this sector expands, so does the need for skilled labor to meet its demands. Recognizing this opportunity, we were honored to sponsor a pivotal event last December 2024, organized by Lite Innovate in collaboration with ALX Ethiopia. The event aimed to strengthen skills and raise awareness about the vast opportunities in Ethiopia’s burgeoning BPO sector.

Insights from Leadership: Sharing Global Expertise

One of the event’s standout moments was a panel discussion featuring our co-founder and CEO, Eyerus Argaw. Drawing from her extensive experience in startups and outsourcing industries across Europe and America, she shared invaluable insights into how businesses in these regions prioritize skill-building and continuous improvement to stay competitive. Her journey as a trailblazer—starting as the only female in her university’s tech department and rising to become the CEO of an outsourcing company—inspired attendees, particularly aspiring professionals and entrepreneurs.

During her discussion, Eyerus emphasized practical strategies for job seekers to develop the skills needed to excel in the BPO industry. She also addressed how entrepreneurs can establish and grow successful BPO companies in Ethiopia, highlighting the importance of mentorship, resilience, and a commitment to quality. Her contributions enriched the conversation and underscored the critical role of leadership in driving growth within Ethiopia’s BPO ecosystem.

The Power of Networking and Awareness

This event showcased the transformative power of networking and awareness-building initiatives. It brought together job seekers, employers, and entrepreneurs under one roof, creating a platform for meaningful connections. For job seekers, it provided insights into the skills required to thrive in BPO roles. For entrepreneurs, it offered guidance on how to build successful outsourcing businesses in Ethiopia’s evolving market.

We firmly believe that events like this inspire youth to explore opportunities within the BPO sector while equipping them with practical knowledge to succeed.  Our goal is to provide the necessary support and resources to bridge the gap between aspirations and employability, ultimately helping Ethiopia become a more competitive player in the global outsourcing market.